Are you Looking for a open source Integrated solution for your call center, Then yu should try GoAutoDial , The solution comes with a web based dialer  on centos, also its Integrated with VTiger CRM  .

GoAutoDial is an open source web based predictive dialer system based on CentOS. Focused to be a full call center suite system that just works. It automatically installs Vicidial, Mysql, PHP, Asterisk, VtigerCRM and other open source dialer components to have a fully functional system. An open source dialer distribution that rocks.

Major Features:
Inbound, Outbound and Blended call handling
Outbound agent-controlled, broadcast and predictive dialing
Web-based agent and system administration
Ability to have agents operate remotely
Integrated call recording
Integrated web based VtigerCRM
Three-Way calling within the agent application
Scheduled Callbacks: Agent-Only and Anyone
Scalable to hundreds of seats
Full USA, UK and Canada call compliance
Ability to use standard Telco lines and VOIP trunks
Out of the box support for Sangoma and Digium cards
Open-Source GPLv3 licensed, with no software licensing cost

Post By Gishore J Kallarackal (2,121 Posts)

Gishore J Kallarackal is the founder of techgurulive. The purpose of this site is to share information about free resources that techies can use for reference. You can follow me on the social web, subscribe to the RSS Feed or sign up for the email newsletter for your daily dose of tech tips & tutorials. You can content me via @twitter or e-mail.

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