Help Desk software
ASTRES – Help Desk software to manage customer tickets
ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news… Download
Bugzilla – A Free and Open Source Bug tracking Software
Bugzilla is server software designed to help you manage software development. A large number of companies, organizations, and projects use Bugzilla. This page showcases a few particularly high-profile or otherwise interesting installations, and also contains a complete list of known Bugzillas. Some of The Features are : Advanced Search Capabilities Email Notifications Controlled By User [...]
Double Choco Latte – Open Source Help Desk to manage IT departments
Double Choco Latte is a project to create a solution for managing some IT departments including software development and call center activity .Double Choco Latte is a system for tracking bugs, changes, enhancements, requests for software. The system is suited for multiple products and multiple accounts (clients). It is also known to handle call center [...]
aDefHelpDesk – A Free Open Source Help Desk / Support Desk / Ticket Tracker Module
ADefHelpDesk implements all the standard features of a conventional Help Desk program and introduces unlimited nested Tags and easy to use search to provide for most customization needs. The Best Help Desk Program Possible A Help Desk should allow you to handle issues that you need to resolve. That’s it. Yes, it could do “other [...]