Double Choco Latte is a project to create a solution for managing some IT departments including software development and call center activity .Double Choco Latte is a system for tracking bugs, changes, enhancements, requests for software. The system is suited for multiple products and multiple accounts (clients). It is also known to handle call center activity, although this will evolve into a separate module
Double Choco Latte also goes into more depth than most alternate project management tools, these features include bug tracking, but also tracking the severity of the bug, listing personnel but also being able to assign them to specific departments in the project team. Double Choco Latte is web based as are many project management tools, it can be easily installed on an intranet or even the internet allowing you to access it from anywhere, great if you have to visits clients elsewhere.
Double Choco Latte includes the standard project management features such as a time card system, as well as a client based tracking system, Double Choco Latte uses these features well, and it is one of the best ones on the market.