1. If you need to see a list of the Windows Media Player components and codecs installed on your computer, do the following:
    1. On the Help menu, click About Windows Media Player.

      If the Help menu is not visible, click Organize, point to Layout, and then selectShow menu bar.

    2. On the About Windows Media Player dialog box, click Technical Support Information.

      Your web browser will open a page that includes information about the related binary files, codecs, filters, plug-ins, and services installed on your computer. A technical support person might be able to use this detailed information to help you troubleshoot problems on your computer.

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