We are going to start full fledged call center , starting with 200 agents and it might be scaled to 1500  agents soon.  The main areas of concerns are

  • Finding a Good Dialer solution :  As there are plenty solutions available in the market, the prices are ranging from very high to low cost solutions, its is very difficult to find a good scalable solutions.
  • Agent Desktops:  This one thing which we have to think about as we are considering thin clients as desktops, but worrying about the processing power
  • Networking : Both voice and Data has to transfer through the local LAN.
Please suggest your opinion 

Post By Gishore J Kallarackal (2,121 Posts)

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