Access Microsoft SQL Server Query Analyzer (Start > Programs > Microsoft SQL Server > Query Analyzer). Select your Websense log database from the database select menu (for example,wslogdb55). In the Query batch entry dialog box enter the following query: DELETE INCOMING WHERE CONVERT(DATETIME,{ ts’2003-10-14 00:00:00′}, 20) <= DATE_TIME and DATE_TIME <= CONVERT(DATETIME,{ ts’2003-10-14 23:59:59′}, 20) [...]

Open a command prompt (Start > Run > cmd). Navigate to the Apache bin directory (by default, C:\Program Files\Apache Group\Apache2\bin). To configure the admin account, enter the following command, substituting the path shown here with the actual path to the Websense Explorer scripts directory: htpasswd -c “C:\Program Files\Websense Reporter\Explorer\scripts\.htpasswd” admin IMPORTANT! The -c flag is used to create a new .htpasswd [...]

You can switch between a Stand-Alone installation and an integrated installation or visa versa, by reinstalling the Websense Filtering Service and selecting the appropriate installation type. Before you change your integration, you may want to review the installation appropriate documentation. Make sure the document is specific to the version of Websense and desired integration. If [...]

You need to disable the DC Agent Service, modify the ISA Server configuration, and then test your results. You must complete the next steps, in the order shown. A. Disable DC Agent B. Reconfigure the ISA Server C. Run TestLogServer A. Disable DC Agent Go to the machine where DC Agent is installed. Open the [...]

Setting some users or groups to receive transparent identification while other users or groups only receive manual authentication is not supported. Currently, manual and transparent authentications are global parameters and, when enabled, will apply to all users. You can enable either manual authentication or transparent identification independently, or have both enabled with manual authentication as [...]

Websense Reporting fails to install after receiving the error, “cannot access the database.” Error Messages: (Detailed)   cannot access the database   Resolution: If you are running earlier versions of Microsoft SQL Server Desktop Engine (MSDE), when prompted to connect with ODBC, you must use sa as the user ID along with a blank password. Recent versions [...]

Websense User Service can pull directory objects using a Domain User account under most circumstances. However, if the Domain User account does not pull the directory objects as expected, then it may be necessary to use domain administrator account rights. Domain administrator rights include the following capabilities: Access a machine from the network. Back up [...]

If Websense software cannot complete the database download, the Database Download dialog box and its progress bar remain open. This can happen when network connectivity is lost during the download. Websense software does not currently detect the lost connectivity, so it does not display an error. Click Cancel to close the database download dialog box. Resolve the [...]

Public proxy servers on the Internet offer anonymous Internet browsing. Users send their URL requests through these remote sites rather than sending them directly from the desktop. Public proxies typically allow the user to enter a destination URL on the site’s Web page. The requested page is then fetched through the public proxy’s system, rather [...]

Starting with version 5.2, Websense Enterprise supports Web filtering of end users running Macintosh computers within customer organizations. This article provides the requirements and restrictions for providing this filtering. This support includes end-user Web browsing and the use of network-based applications such as streaming media players, peer-to-peer clients, and instant messaging clients. With the exception [...]

When the subscription count is 0, no filtering will occur. Typically a “subscription level exceeded” message will appear when this happens. This is resolved by re-authenticating the key with the download servers. Remove and re-add your Subscription Key in Websense Manager. Select Start > All Programs > Websense > Websense Manager. After logging in, go to the menu [...]

You can check the expiration date of your subscription key in Websense Manager. Open Websense Manager: From the Start menu, select Programs > Websense > Websense Manager. Connect to your server. From the top menu bar select Server > Settings > Database Download. Under the Subscription Key, the expiration date appears in the Key Expires field. If you have recently updated [...]

When enabling Websense in FireWall-1, the firewall takes on a completely different process for analyzing web requests. This is true for any content screening or virus scanning software that employs UFP, CVP, or user authentication. The process is as follows: Internet request hit the firewall and are handed over to a process called the HTTP [...]

When trying to browse the Internet, end users may receive the above error(s): NOTE The following recommendations, as with any changes to the firewall, should be made at the discretion of the Firewall Administrator or Check Point Technical Support.   To resolve this you may need to increase the buffer size of the firewall’s HTTP Security Server. Here are [...]

What settings and configuration changes are necessary to enable Websense to recognize Active Directory as my directory service? Error Messages: (Detailed) Error: Unable to Add Directory Objects   (when trying to add users or groups in the Websense Manager) LDAP simple bind error, invalid credentials   (seen in the Event Viewer Application Log) LDAP simple bind error, unable to [...]